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Refund policy
Return and Exchange periods
- If you receive a product that is damaged in shipping, defective or that is not the product you ordered. You will be eligible for a replacement as long as the product(s) are returned within 14 days.
- In order to begin the return process, please fill out the RMA Form by clicking here within 24-48 hours of receiving the order and send it to orders@quecan.com
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The return time period begins the day you receive your product.
Damages & Shortages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your shipment appears to be opened, re-taped, damaged, or tampered with in any way, you must keep the original boxes and file a claim with the carrier.
If your order arrives in good condition but contains damages, shortages, or overages, please contact us at orders@quecan.com to file a claim. If it is the fault of Quecan Distribution, any damaged or shorted merchandise will be credited or reshipped at our expense. In the case of overages or incorrect merchandise, Quecan Distribution will arrange for return shipping.
Unauthorized returns will not be credited and will be re-shipped at the customer's expense.
Final sale and nonreturnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@quecan.com.
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